FAQs

1. Who are we?
VAPEXAU offers high-quality disposable vape products, providing a convenient alternative for customers worldwide.

2. Where do the goods ship from, and do they go through customs?
All goods ship directly from our local warehouse in Australia, so no customs procedures are required.

3. How old do I have to be to purchase a vape?
You must be 18 or older.

4. How long does shipping take?
Shipping typically takes 3 to 5 business days, depending on your location.

5. Are VAPEXAU products authentic?
Yes, all products are genuine and sourced directly from reputable manufacturers.

6. Why are multiple items sold in bundles?
For privacy and security, we use discreet shipping methods. Bundling items may slightly increase shipping costs, but it offers a more cost-effective solution, saving you on delivery fees.

7. How can I place an order?
Visit our website, select your products, add them to your cart, and proceed to checkout.

8. What payment methods are accepted?
We accept credit cards, debit cards, PayPal, and more.

9. How much does shipping cost?
Standard shipping is A$12 within Australia.

10. How do I track my order?
After your order ships, you’ll receive a confirmation email with a tracking number. Track it at www.17track.net.

11. What is your return policy?
We accept returns within 30 days, provided products are unused, unopened, and in their original packaging.

12. How do I initiate a return?
Simply contact our customer service team via email or WhatsApp, and we’ll guide you through the process.

13. How long does it take to process a refund?
Refunds typically take 5-7 business days after we receive and inspect the returned product.

14. Is my payment information secure?
Your payment information is securely processed through trusted third-party services like PayPal or Mastercard. We do not store your payment details.

15. Can I change or cancel my order?
You can change or cancel your order before it’s handed over to the courier. Contact us as soon as possible.

16. What should I do if I receive a defective or incorrect product?
Contact us right away, and we’ll arrange for a replacement or refund.

17. Can I get advice on which product to choose?
Yes, our customer service team is happy to help you select the best product for your needs.